We're here to help. Find answers below or reach out directly.
For questions, feedback, or issues, email us at:
digitalee3@gmail.com
We typically respond within 48 hours.
Tap the "+" button on the home screen to start a new workout. Add exercises, then enter your sets, reps, and weight as you go. Tap "Finish Workout" when you're done.
Scan Workout lets you take a photo of a written or printed workout plan. The app uses on-device text recognition to read the text, then sends it to an AI service to parse the exercises, sets, reps, and weights automatically. This feature requires an active subscription.
No. All your workout data is stored locally on your device. We do not have access to your workouts, exercises, or templates. If you delete the app, your data will be removed from your device.
Subscriptions are managed through Apple. To cancel, go to Settings → Apple ID → Subscriptions on your iPhone, find Gymtab Gym Tracker, and tap "Cancel Subscription." You'll retain access until the end of your current billing period.
Since subscriptions are processed by Apple, refunds are handled through Apple Support. Visit reportaproblem.apple.com to request a refund for any purchase.
Make sure you're signed in with the same Apple ID you used for the original purchase. The app will automatically detect your active subscription. If it doesn't, try restarting the app.
You can delete individual workouts, exercises, or templates from within the app. To remove all data completely, uninstall the app from your device.
Try the following steps: (1) Force-close and reopen the app. (2) Restart your device. (3) Make sure you're running the latest version of iOS and the app. If the issue persists, email us at digitalee3@gmail.com with a description of the problem and your iOS version.